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  1. Impala
  2. Hotels

Hotels

  • Hotel Dashboard
  • Hotel Content
  • Hotel Rates
  • Bookings

Hotels

Hotel Dashboard

  • I got an invite to the dashboard. What do I need to do?
  • How do I log into the dashboard?
  • How do I reset my password?
  • I am in charge of multiple hotels. Do I need to create different accounts?
  • Who is this dashboard for?
  • Can I invite others to this dashboard?
See all 8 articles

Hotel Content

  • How does Impala obtain rates, content, and availability?
  • How do I make a request to change the hotel’s content?
  • Where does the star-rating come from?
  • How is maximum occupancy per area type calculated?
  • Is there a character limit on the short description?
  • How many phone numbers can be added?
See all 12 articles

Hotel Rates

  • How does Impala obtain rates and availability?
  • Do I need to upload my rates?
  • How do you ensure rate parity?
  • Do the rates include meals or boards?
  • Which cancellation policy applies to the booking?

Bookings

  • The booking process with Impala
  • Does Impala need to integrate with the hotel's channel manager?
  • How do I know from which distribution partner the booking comes?
  • What happens if there is a problem with the booking?
  • What happens if the rate for the booking is incorrect?
  • Does the hotel need to create an invoice?
See all 12 articles
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