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Impala Help Center

Impala
Booking API

Booking API

Pricing & Billing
Using the API
Using the Dashboard
Hotel Content & Rates
Bookings Management

Booking API

Pricing & Billing

How is the Booking API priced?
How does the distribution of payments work?
What commission are OTA's able to make?
How does payment and reconciliation work?
Billing FAQs
Is there a cost associated with retrieving hotel content and availability?

Using the API

What information is available through the Booking API?
Do you have API documentation?
API Key FAQs
What are the different booking statuses on the Impala API and what does each status indicate?
How responsive is the API?
How do I retrieve hotel content through the API?

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Using the Dashboard

What is the difference between "Brand Name" and "Legal Name"?
What do you need my company's VAT number for?
Why do you need my credit card details?
What credit cards are accepted for payment?
What details do I need to enter my credit card details?

Hotel Content & Rates

How are hotels added onto the Impala API?
How does Impala retrieve rates?
How does Impala ensure up to date hotel content?

Bookings Management

Is the booking process automated?
Booking Cancellation FAQs
What happens if a guest makes a booking but then that room type is not available?
Am I able to contact the hotel on behalf of the customer if there is an issue?
How is the guest informed of any issues with their booking?

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