Does the hotel need to create an invoice? April 29, 2021 15:18 Updated There is no need for the hotel to create an invoice for the bookings received via Impala. Related articles When should I charge the virtual credit card? Does Impala need to integrate with the hotel's channel manager? Why do I need to fill in the marketing information before requesting a deal? If there is a cancellation, how does the hotel refund the guest? Who is responsible for informing the guest if something happens?