Who is responsible for informing the guest if something happens? February 23, 2021 12:45 Updated If there is an issue with the booking prior to the guest arriving at the property, you should contact Impala directly at email@example.com and our team will assist and liaise with the guest. Related articles How do I know from which distribution partner the booking comes? Which cancellation policy applies to the booking? What do I do if there is a no-show?