Is there a cost associated with retrieving hotel content and availability? August 18, 2021 09:47 Updated Impala will only charge when a real booking is created in the production environment. You can read more about our billing here. Related articles Billing FAQs If I don’t have money in my account to pay Impala immediately, will a customer booking fail? What information is available through the Impala Booking? What commission are distribution partners able to make? How does the distribution of payments work?