A Property Management System or sometimes known as a Hotel Management Application is a platform containing a set of tools that allows a hotel to run its day to day operations. Examples of Property Management Systems integrated to Impala are Mews, Clock and Guestline.
The data that is available in a PMS tends to be guest details, reservation, room assignment, room status, room rate, food and beverage costing, maintenance management, quality management, and other amenities.
Impala allows technology providers to retrieve data from the PMS such as guest details, reservations, room assignment (to see a complete list of what data we are able to retrieve click here).
In order to engage with the guest and retrieve feedback of their stay. The technology partner requires details such as the guest's contact details and reservation status. All of which is typically available in the Property Management System.