What is a Property Management System?
What type of data can be retrieved from a PMS?
Why do technology providers need to retrieve data from a PMS?
What is a Property Management System
A Property Management System or sometimes known as a Hotel Management Application is a platform containing a set of tools that allows a hotel to run its day to day operations. Examples of Property Management Systems integrated to Impala are Mews, Clock and Guestline.
What type of data can be retrieved from a PMS?
The data that is available in a PMS tends to be guest details, reservation, room assignment, room status, room rate, food and beverage costing, maintenance management, quality management, and other amenities.
Why do technology providers might need to retrieve data from a PMS
Impala allows technology providers to retrieve data from the PMS such as guest details, reservations, room assignment (to see a complete list of what data we are able to retrieve click here).
A typical example of a technology partner needing hotel data would be a guest engagement platform such as TrustYou and GuestRevu.
In order to engage with the guest and retrieve feedback of their stay. The technology partner requires details such as the guest's contact details and reservation status. All of which is typically available in the Property Management System.