Mews handbook – Impala

This handbook for Mews covers the following topics:

Supported endpoints

The best way to review which endpoints are supported by our API is by having a look through our documentation. By hovering over the highlighted fields you can see which specific data field is supported by Mews. If you are looking for specific endpoints our support table is also a handy tool for quickly being able to find supported resources. Please click on the plus sign on the top right and scroll through there to select the different PMS you would like to view.

The onboarding process is completed by the Impala team, no need to connect to the hotel via remote session.
Once you request the hotel through our management console, you will receive an email that includes a quick self-onboarding guide to send on for the hotel to complete. This should take the hotel a maximum of 10 minutes, and requires no technical knowledge.
As soon as the hotel has completed this guide we receive an email from Mews with the information we need to complete the integration process. Normally it takes about 1 working day for the integration to go live from the time the hotel completes the self onboarding guide.
The service to the hotel is not interrupted in any way.

The user completing the self-onboarding guide should have admin rights - the ability to add new users (generally Front Desk Managers, IT Managers, Revenue Managers, or General Managers).

You have the option of choosing which API version you would like when you create an application in the management console.

Please note that you are unable to downgrade your API version, you can find the differences between the two versions outlined here.

The Impala support team will be on hand to assist you with any questions or concerns; technical, commercial, and throughout the onboarding process. We can be reached through support@impala.travel between 8:30am and 5:30pm (UK business hours) Monday through Friday.

We have built a direct integration with Mews, and we use their official APIs to transmit hotel data.
Impala is fully GDPR compliant and dedicated to data security.
Please find further detail here regarding our GDPR compliance and data minimisation methods.

Our integration will allow you to read data from Mews PMS. Please contact support if you require two way integration for Mews.

There are no additional costs from the Mews. For more information, please see our comprehensive pricing here.

Once the hotel has completed the self-onboarding guide, we reach out to Mews for an access token to complete the integration.