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Connecting a Hotel to Impala's API for each compatible PMS

  • Updated

Impala's installation process differs depending on the hotel and which underlying Property Management System it uses. Below is a list of individual processes for each PMS

Oracle Hospitality Opera

Suite8

Protel

Mews

Clock PMS

Guestline

Oracle Hospitality Opera

Connectivity: Reporting 

Duration: 30 minutes 

Access requirement:  Customise Simple Reports, Delivery Method and Report Scheduler

How long until the hotel goes live: 1 hour

Server requirements: 

  • If using Opera Hosted, the hotel will need to whitelist.
    • IP: 18.197.245.45
    • Port: 22 (for outbound SFTP traffic).
Via a remote install, performed by one of Impala's engineers, the hotel will provide access to a PMS user with sufficient Superuser permissions in the user interface.
 
Reports are generated on the Opera application server as text files, and uploaded securely to Impala’s ingestion endpoint using Opera’s SFTP delivery methods.
 
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Suite8

Connectivity: Impala Data Reader 

Duration: 1 hour 

Access requirement:  Admins

How long until the hotel goes live: 1 hour

Server requirement:

  • If using Windows Server 2008 R2.
    • Windows update KB2533623 must be installed.
    • Direct access to the PMS database (no firewall restrictions in place).
    • Access to the internet (port 443).
  • It's running Windows Server 2008 R2 or later.
    • The server must be 64-bit with 64-bit Windows installed. 
    • Direct access to the PMS database (no firewall restrictions in place).
    • Access to the internet (port 443).

The Impala Data Reader is a locally installed Windows service with minimal CPU footprint. Installation must be performed remotely on the hotel’s server. Impala does this for free via TeamViewer.

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Protel

Connectivity: Impala Data Reader 

Duration: 1 hour 

Access requirement: Admins

How long until the hotel goes live: 1 hour

Server requirement:

  • If using Windows Server 2008 R2.
    • Windows update KB2533623 must be installed.
    • Direct access to the PMS database (no firewall restrictions in place).
    • Access to the internet (port 443).
  • It's running Windows Server 2008 R2 or later.
    • The server must be 64-bit with 64-bit Windows installed. 
    • Direct access to the PMS database (no firewall restrictions in place).
    • Access to the internet (port 443).

The Impala Data Reader is a locally installed Windows service with minimal CPU footprint. Installation must be done remotely on the hotel’s server, and Impala does this for free via TeamViewer.

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Mews

Connectivity: Direct PMS Integration  

Duration: 10 minutes 

Access requirement: Admin

How long until the hotel goes live: Impala needs to wait for the access details from Mews (usually within 24 hours).

This is a direct Mews integration accessible from the Mews Marketplace. Impala only requires the Mews ‘Access Token’ for the installation to be completed. This token is also sent directly to Impala by Mews once the hotel has completed the self-onboarding guide.
 
There is no technical knowledge required to complete the onboarding, and can be done by anyone with the right account permissions within Mews. The self-onboarding can be completed in as little as 15 minutes. 

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Clock PMS

Connectivity: Direct PMS Integration  

Duration: 10 minutes 

Access requirement: Admin

How long until the hotel goes live: Impala needs to wait for the access details from Clock (usually within 24 hours).

This is a direct Clock PMS integration. The hotel completes a step-by-step self-onboarding guide which explains clearly how to set up Impala. There are no technical skills required and the self-onboarding can be completed by anyone with Administrator or Subscription Owner account settings. The self-onboarding can be completed in as little as 15 minutes.

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Guestline

Connectivity: Direct PMS integration  

Duration: 15 minutes

Access requirement:  N/A

How long until the hotel goes live: We need to wait for the access details from Guestline (this can take up to seven days).

This is a direct Guestline integration. The hotel completes a step-by-step self-onboarding guide which explains clearly how to set up Impala. There are no technical skills required, and the integration can be completed in as little as 15 minutes.

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