How do I react to check-ins, check-outs or other booking changes? – Impala

This article explains how to capture check-in and check-out events using webhooks for the Impala Stay.

Apart from manually querying the Impala Stay at regular intervals, Impala offers automated webhook notifications for changes to booking information.

This means as soon as a booking changes, Impala sends a machine-readable notification to your endpoint, including the current and prior state of the booking. This allows you to react to check-ins, check-outs, room assignments, and other booking changes quickly and easily.

In the Impala Management Console, navigate to the "Webhooks" section and subscribe to the following events:

BOOKING_CHANGED will trigger any changes to existing bookings. This includes changes to a booking's status where you'll typically see a booking move from EXPECTED to CHECKED_IN upon check-in, then to CHECKED_OUT after their departure.
BOOKING_CREATED will trigger new bookings. It makes sense to subscribe to this event, too. From time to time, hotels will receive walk-in guests where the desk agent will create a booking and perform check-in simultaneously.

Please check out our Developer Documentation for more details on these webhook notifications.